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Sections |
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Singer sewing machine |
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Brother sewing machine |
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Pfaff sewing machine |
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Janome sewing machine |
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Elna sewing machine |
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FastPress |
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Baby Lock |
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24 Hour Shopping |
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You can contact Sewing Machine Sales in a number of ways.
 For sales enquires and help with a future purchase.
Email: Submit a support ticket
Any parts, accessories and repair problems.
Email: Submit a support ticket
Delivery, problems, shortages, warranty, and returns.
Email: Submit a support ticket
Schools, Colleges and Company orders.
Email: Submit a support ticket
PARTS... ? Sewing machine accessories
PROBLEM... ? Troubleshooting Knowledgebase
DELIVERY... ? Order Status Login
| By Phone |
SALES: 0845 430 9824
SALES: 0191 2525 825 (international 0044 191 2525 825)
TECHNICAL: 0871 508 9806
CUSTOMER SUPPORT: 0871 508 9804
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By Fax |
0191 2925 826 (international 0044 191 2925826) |
By Mail |
Sewing Machine Sales
126 Park View,
Whitley Bay,
Tyne & Wear,
NE26 3QN
England
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We are a leading mail order / online supplier or sewing machines and steam press, premier Janome dealer and one of the largest Singer Brother and Pfaff dealers in the UK.
We have been trading for over 50 years, in new and used sewing machines, spares, parts, haberdashery and supply worldwide, with free UK shipping. We repair & service all makes of sewing machines through our own regional service centre, supply to the trade, Schools & Colleges.
We stock all the products we display and know the machines we sell...
We look forward to hearing from you
Read our Customer Comments
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Making a purchase
This has never been easier, simply browse through our extensive catalogue and when you see something you wish to purchase
Click the BUY NOW! button. You will see your order added to the shopping cart. At this stage you can change the quantity box, recalculate and check out, or Continue shopping.
When you have finished shopping and are ready to finalise your order, Click the 'View Cart' text.
Click the 'Go To Payments' button. You will be asked to supply a few details in order for us to process your order. You will have the opportunity to include any special instructions that apply to your order.
If you prefer you can still fax or phone your order to us.
Tel: sales 0845 4309824 Fax: 0191 2925826 (International 0044 845 4309824)
VAT deductions
All our prices are in pounds sterling and include VAT for orders within the UK and the European Community.
BFPO deliveries VAT will be deducted on authorisation from commanding officer.
Businesses with-in the EU (but outside the UK) - full business name, address and vat registration number is required before VAT can be deducted.
Orders over £50 and from outside the European Community are VAT free, VAT at 17.5% will be deducted from the order total, subject to Revenue terms.
Use our VAT Calculator, to calculate the VAT in a price.
Payment
We accept all major credit and debit cards: Visa, Delta, Electron, Maestro, Switch, Solo, Mastercard and American Express.
We take security very seriously and make shopping online as safe as shopping in our stores.
Credit card transactions are encoded using  SSL for your security, so you can feel confident sending this information online.SSL (Secure Socket Layer) is the
Industry-standard data encryption protocol. New security checks like the card signature code have recently been introduced to protect your credit card details online.
Delivery
We ship worldwide every day, with courier pickup twice a day. Your order will be processed and despatched the same day, where possible. (excluding Saturday and Sunday). Order before 1pm for next day delivery.
Check the status of your order here
Please allow 7 days before contacting our despatch department
We stock all the products we display, with only a few exceptions and if we are temporarily out of stock.
If we are out of stock of the product you order and we feel the delivery of your purchase may take longer than the above, we will contact you re expected despatch dates.
All new products are insured against damage in transit. All deliveries MUST be checked on receipt. In the unlikely event that your product has been damaged in transit, we ask our customers to visually check the outer box before signing for the delivery. If there is any sign that the packing is damaged, please sign as 'box damaged'.
Please inspect your product after delivery and any damage must be reported to us within 24 hours by telephone or email.
Mainland UK shipping
Orders anywhere in the Mainland UK are delivered FREE OF CHARGE
Delivery to a BFPO address is free of charge.
Horn Cabinets are delivered directly from the manufacturer, free of charge to most parts of Mainland UK. A charge is made for deliveries outside the 'main area'.
Europe and Worldwide shipping
Overseas orders are subject to shipping at cost price.
Small packets are all sent Airmail and usually take between 3-10 working days.
For larger items sent to Europe and USA, shipping is between 2-4 working days.
Notification of charges – will be shown after clicking the ‘buy now’ button, this will take you to the shopping cart where you will be asked to ‘add shipping’ for your relevant area. Shipping charges will be
displayed.
We cannot be held responsible for delays and any duty.
Insurance Quotes
We work with major insurance companies and loss adjusters, and are happy to quote to for this business.
Insurance Quote Form
Schools, Colleges & Large Organisations
Forward to us an official requisition form and we will send your order and invoice at time of despatch. We supply worldwide and throughout the UK.
Schools and College Discounts
Guarantees
Our Machines are brand new and have a full manufacturers warranty. Registration may be required.
Manufacturers warranties vary between 2 years and 5 years.
Singer Manufacturer Guarantee 2 Years
Janome Manufacturer Guarantee 2 Years
Brother Manufacturer Guarantee European 1 year, UK 2 Years
Pfaff Manufacturer International Guarantee International 2 Years, UK 5 Years
FREE Extended Warranty for 10 Years
Yes you're covered for parts and labour for 10 years. When purchasing a selected new machine from this website your safe in the knowledge that you can buy with peace of mind. We only sell quality products and are happy to extend the warranty after the original warranty expires (uk only). There is normally a charge to extend the warranty, however we have wavered this payment and can offer it at no extra cost.
What's covered? Bone-fide faults. As per the manufacturers Guarantee.
What's not covered? Very little. Naturally this extended cover excludes willful damage, repairs caused by misuse or repairs made necessary by commercial use. Also "consumable items" such as belts, bulbs, and needles etc as stated on the manufacturers guarantee document. Sorry we can’t extend the warrantee on presses.
All our new sewing machines undergo a pre delivery inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
register your product.
NO CARRIAGE COST
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components and/or poor workmanship for a period of 6 months we will sanction our "no carriage cost" back to base, repair and return of your machine within the uk mainland.
Please email or phone first as all repair/returns must be authorised prior to being sent.
Please retain the original packing materials - just in case your machine has to be returned to us. If you choose to dispose of the original packaging then this is against our advice. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes, and does not cover consumable items such as: needles, bobbins, bobbin cases, bulbs, belts, non-metal parts, loopers, blades, timing adjustments etc as stated in manufacturers warranty.
Very often, problems with sewing machines, presses and overlockers are down to user error. Customers purchasing a machine Sewing Machine Sales can email or phone our help line for advice, however the first point of call should be the instruction manual.
Cancellation & Returns
You have the right to cancel the contract. In order to cancel the contract you must...
Inform us of your intent to return the goods within 7 days of the date that the goods are delivered and must return them in the condition that they were supplied, complete and in 'as new' condition (e.g if you have opened the box to examine THE PRODUCT you must have done so without damaging or marking the product or packaging in any way)
Goods should be returned with the original box, packing and all accessories. Any FREE gifts received with the product must also be returned.
In the case of cancellation, we will happily accept the return of your purchase, however your refund will exclude our delivery costs to you and any costs relating to shortage of contents on return.
We strongly recommend, when you return the product, you use a recorded/insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
Sorry but we are unable to refund on software or electronic format products also books if the packaging is opened.
Copyright
Embroidery Designs
Permission denied: You may not resell, give away, trade, rent, or otherwise distribute the original or modified versions of any machine embroidery designs in electronic format.
Permission granted: You may embroider the designs and sell as many of the sewn products as you wish.
However please note: Manufacturers of CD's and memory cards may have other restrictions as to their use.
General
Please do not directly copy our wording and descriptions (learn about the products you sell, yourself!). Many Images belong solely to us and have been marked with a Digital Watermark, this image signature can not be removed. - If you are in any doubt, do not copy!
Your Privacy
We are committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with us with
through our ordering process. The only information we will ask is name, Email address, delivery address, contact number and credit card details if required. We will never sell personal information or share personal information with third
parties.
The data collected when our customers register for an extended warrantee within the 30 days registration period is deleted after the 60th day, it becomes the customers responsibility to keep their own records.
We use technology such as cookies to track you order through the secure shopping cart, the information we collect is to ensure that orders are processed smoothly. If you have any questions/comments about privacy, you should
email us. We may use your contact information to let you know about enhancements to the site, special offers and promotions.
If you would rather not receive this information please inform us by email
Customer Services
We aim to provide the highest level of customer service at all times. You should direct any customer service enquiries to customer services at the above telephone numbers. Lines are open 6 days a week from 9am to 5pm or
email, any queries will be handled promptly. If your query is related to an order, please quote your shopper ID at the top of your invoice.
If you feel our service would benefit from improvement, please email us with your comments.
WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ERRORS IN PRICES, ESTIMATES, DESCRIPTIONS OR SPECIFICATION. THEY ARE GIVEN AS A GUIDE ONLY AND MAY CHANGE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. AS SOON AS WE ARE MADE AWARE OF ERRORS WE WILL AMEND THEM.
From time to time when you make a purchase, free gifts may be included. By buying the product you are accepting the gift as part of the sale. These gifts may sometimes change slightly from the images on the web site.
When you receive confirmation of an order from us it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email to notify you that your order has been processed.
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