Customer Testimonials

Thank you very much for sending me the spool pin cap and for all your support. I am very happy with such great service and really look forward to using this lovely machine.

My experience with this company was first class. They advised me what products I needed and they were delivered within 24 hours of ordering. I shall not hesitate to use them again .

Just to say thank you for prompt delivery and excellent service: i would have hated to part with my beloved and well used sewing machine bought in London in 1978!!!

Many, many thanks for getting my overlocker blade to me in 24 hours, especially during holiday season! Excellent service. Merry Christmas and Happy New Year.

I always find them helpful. I do appreciate your very fast service and most of all the fact that you still make available the necessary items for machines which are not current models. Best Wishes for Christmas and The New Year.

The Standard Universal DIY Type Foot Control I ordered late on Tuesday afternoon arrived here in Jersey this (Thursday) morning, despite the gales and the closeness to Christmas. Many thanks for a user-friendly website for ordering spares, and your prompt despatch. The stout box provided adequate protection. I've fitted the controller and it is working. Best wishes to you all for Christmas and the New Year

Very impressed with the service - a comprehensive list of spares on your web site, the answer to my telephone query was straight forward and to the point, while the (free) delivery by first class mail arrived next day - couldn't believe it! All excellent.

I would like to convey my thanks for the prompt response to my recent order. The clasps, Order No. ######, arrived in the mail last week and I very much appreciated the efficiency of your Sales Dept.

Thank you soooo much for sending me this information.You have no idea how much I appreciate the time you have taken to help me out. Many, many thanks, Very best wishes.

I'm Gob-smacked!!!!!!!!!!!!!!! I ordered these parts on Monday and they arrived here in Portugal yesterday. My husband fitted them today, my machine is as good as new for 28 years old!! THANK YOU SO MUCH FOR A BRILLIANT SERVICE AMAZING........WELL DONE XXX

Congratulations to Singer Sewing Machines Ltd for your excellent customer services, with special mention of Deborah and Kristian. I have been very impressed and will happily recommend you to any who need either your help or supplies. The turn around between order and receipt is remarkable. Thank you all.

Very good service nice to talk to people who know there product & job. MANY THANKS AW

I was very pleased with the service as you did not have my special order item in stock and managed to get it very quickly and efficiently and kept me informed, I would definitely recommend you to my friends in the future. Thank you.

I am actually in love with my new machine. The free scissors I was dubious about but theyre a good set. Good service, nice company. Thank you.

My other steam press gave up on me and it was so simple to order on line another one.

Thank You my order ##### it has arrived safely... very nice machine and thank you for the free gift...

Just to mention a gentlemen on the telesales team give me good advice and very patiently explain the products before i placed the order on line. thank you and very pleased with my purchase.

Many thanks for your super efficient service. Almost less than 24 hours.

My machine arrived safe and sound on Tuesday. I was very pleased with the simple ordering system, the price and the speed of delivery. It came beautifully packed. I bought this particular machine as a friend had it and I was impressed with its functionality. This week-end will be my first opportunity to test it. Many thanks

I phoned on Tuesday about a replacement drive pulley for my 40 year-old Grannies sewing machine. At Duke's suggestion I sent the old one which he received on Wednesday, and I got the replacement today. Wonderful service.

Please could you relay this on to the appropriate department and Christian's manager. I just wanted to express my thanks for the very helpful service I received recently when I ordered a sewing machine for my daughter. I would also especially like to thank Christian for taking time and trouble to deliver the machine to my daughter's address in Heaton. Having had the phone slammed down on me by another sewing machine firm, it was really lovely to be spoken to pleasantly and to be treated as a valued customer. A big thank you.

Just wanted to say, after searching several sites - not really sure what I was looking for - I came across your site which was very clear and showed me exactly which part I needed to mend my machine THANK GOODNESS!! and thank you for your prompt service, I will be buying from you again.

The drive belts arrived safe & sound this morning. NOW THAT'S WHAT I CALL GOOD CUSTOMER SERVICE!

My machine arrived safe and sound on Tuesday 25th Jan. I was very pleased with the simple ordering system, the price and the speed of delivery. It came beautifully packed. I bought this particular machine as a friend had it and I was impressed with its functionality. This week-end will be my first opportunity to test it. Many thanks

Just wanted to say I'm really impressed with your service. The spool cover I ordered was delivered today after ordering it only yesterday!! Fantastic service which makes a nice change these days.

My wife's super new machine arrived today, - what an excellent speedy service ! This was a difficult order as I chose such on line as a surprise for my wife's birthday, unfortunately she wanted a top loader and not front !! The order had been processed and I was on the phone no less than three times to 'Nicola'. What a credit to you this lady was, nothing was any trouble for her or was too difficult to solve, she nursed the order through to the end without a hitch. Could someone please ensure that she gets a good 'pat on the back' for representing your company so well - you have a square peg in a square hole indeed with her.

Late last week I contacted you regarding the foot pedal control for my wife's New Home machine. Your engineer offered me good sound advice regarding my query about a possible supply. As a result I ordered your universal foot control. The unit arrived here in France today (less than a week!) and has been fitted. It works perfectly. Thank you for your prompt friendly service.

Thank you, my husband fixed spool pin into machine. Up and running again having waited 3 months for our local singer shop to get/or rather not get spool pin for me! Next time I'll contact you first. Thanks.

I was very impressed by the service i received from your company, the people were a joy to speak to and very helpful with my enquiry and i ordered my needles on one afternoon and they arrived the following morning.Brilliant service, i would recommend anyone to use this company. Thanks again.

HI Colin, Thank you for your advice - I'll go into the website later and buy the two software programmes that I need - Wow you've saved me 500 quid a big thank you!!

Thank you, I am very happy with both the service and product that you provide. I have already recommended you to a friend.

Extremely pleased with your ordering service. Information on the website was excellent and acurate. I received my order promptly and the items were good quality.

Just wanted to let you know how impressed I was with your service. Ordering was easy. I especially liked not having to pay for delivery. I received a confirmation of order email immediately and all my ordered items arrived perfectly this morning (less than 24hrs after ordering). I'm sure I'll be ordering from you again and recommending your web site to others. Thank you.

Sir, What brilliant service...! Having found your site on Google, we rang your Whitely Bay shop, we received excellent service and sensible sound advice (even though it was almost your closing time on Easter Saturday) We pondered on which machine we should buy, decided that evening, emailed you later that night and today, your first trading day, we have received confiramtion that our order is already on its way to us. If only everybody was that efficient, courteous and provided the high quality service that you do wouldn't life be easier. We will certainly pass on your details within our community. Thank you so much for a brilliant service, let's hope that Royal Mail can follow your example...! Regards Ray (Customer No #######)

Oh dear i do feel rather foolish regarding my whingeing emails of earlier today. the steam press arrived at 17:45 this evening...which means your service is totally wonderful and lives up your promises.. thankyou.. thankyou.. thankyou yours most sincerely

Thank you so much for the excellent service which was fast as promised my machine arrived in the 2 days. I have used my new machine which just purr's compared to my singer 201 which is still in use and chugs. This was my first time using your site and I will certainly use it for all my sewing needs in future. Thank you to all concerned.

The press has arrived today thank you. The person who dealt with my order was helpful and friendly and from ordering it yesterday to receiving it has been less than 24 hours which I think is the most incredible service! I am very pleased with the quality, I chose Singer as a reputable name and I haven't been disappointed. I've just had time for a quick play and the results are impressive so a great customer experience all round thank you! Your firm certainly deserves it's award, you leave others standing.

Hello. I,m quite surprised about your service! I did´nt think there is this kind of possibility to get parts to my old machine. Many thanks. I did get a tip of this from someone, who had used your service too. Have a nice spring.

Hi have received my singer sewing machine this morning. Plugged in, threaded up and sewing by 11am thank you for your updates on my order and your prompt service. will recommend you to friends and family. Thanks once again.

Hi Colin, We received the footswitch today here in France. I have subsequently wired it into the singer sewing machine without any problems at all. It works perfectly. I am totally impressed with your service and your expert help in this matter, and I thank you most sincerely.

Dear Sir/Madame, The invoice details you sent me were correct.I was glad to find your web-site on the internet.I was pleased to see that you also have in stock a large variety of sewing accessories(many of them not available in Greece).I will be shopping from your web-site again! Thank you for your service.

My Footcontrol arrived on wednesday and is in full working order, thank you for the prompt delievery and for the saving of £20 (price at the shop £60). You have another satisfied customer. Thanks again.

Many thanks for the quick delivery of the sewing machine part. I have found your site to be very imformative and extremely helpful. The information on hook and feed dog timing enabled me to fit the elna gear with confidence. Thanks once again for the great service.

The only comment that I can make is that the service is excellent and Colin very helpfull. I will definatly use the site for future orders and will inform my friends. Many thanks.

Dear Colin Thank you so much for your very prompt and efficient service. The part I required for my overlocker arrived within a couple of days of my order being placed. I am now able to carry on making dresses for my morris dancers much to their relief.(they all seem to outgrow them as fast as I make them!) I would not hesitate in using your firm again you really did 'save my life'.Thank you once again.

Hi Colin, Overlocker arrived safely well packed. Good efficient service. May be in touch again when I find a good special offer on one of the advanced Singer sewing machines. regards

SERVICE - I received the ordered part today and it is now fitted and machine works perfectly. Thank you for a super efficient service..... I am most impressed. The site is fantastic and the procedure for ordering is very quick and very straight forward. Thanks once again.

Thanks for the prompt attention to my query and helping a poor computer illiterate around the website! The last covers I ordered arrived within a couple of days; I hope these will be as quick! Ten out of ten for customer service ! Regards

My singer sewing machine has arrived - new as (they say repacked!!) It is brilliant service, excellent pack of freebies and the best price I could find on the internet. Ordered yesterday - arrived at 1.45pm today. Thanks

The ordering was simplicity but then I’ve had some experience ordering over the NET. I was quite surprised to get the knock on the door within a matter of days and would imagine that if I where living on mainland UK it would have literally have been a next day service. All told it was easier and cheaper to get the Singer sewing machine delivered to my door then go into town to buy it.

Thank-you for my order which I received today. I am very pleased with your service and your web site is easy to use. As I have just purchased a Singer sewing machine I would be happy to order from you again. Many thanks

Service has been wonderful so far! I couldn't believe how quickly the machine was sent and the excellent follow up communication. Best wishes.

Singer esp2 steam press Your service was excellent - the press arrived very promptly on the day specified. I was very impressed and am happy to recommend your service

Thank you for dispatching my order so quickly, I was particularly impressed with your helpful Customer Services (Wendy) who informed me you were out of stock of my original choice of machine that I ordered on-line. I was given the choice of waiting two to three weeks for a new consignment or accept the same model for immediate dispatch as a re-boxed machine, which I decided to do. I am delighted with my new machine. The quality, features, looks, packaging, instruction book, ease of use stitch options and time saving qualities are all excellent (Overall star rating 5). I have upgraded from a very ancient family heirloom Singer tredle machine (which still works perfectly). It is wonderful to discover all the modern features available and is very easy to use once I got used to threading my new machine. I particularly love the automatic needle threader which saves struggling! Many thanks for your help.

Your Service - Excellent. Delivery was great and earlier than expected considering I live in France! Your staff were very helpful as the light on the machine was not working when I received the machine but is now fine. I certainly will return to you for all my sewing needs. Regards

I am really pleased with everything, easy to use and quality great. Service was very speedy, recived my machine the day after placing my order, which was very quick.

Thanks for the quick and efficient service. I was impressed by the fact I could still get a manual for my old machine! I know there are newer and probably "better" machines around these days but it has done good and loyal service, like yourselves. Thanks again. Yours faithfully.

Excellent service.I have ordered with you before and was very pleased with the efficiency that my order was acknowleged and sent to me. I will continue to order with you and will recommend you to my friends.

Hi, Many thanks for my order received a couple of days ago. All items fit my old machine and I am so pleased to have found a supplier for my needs. No doubt at all that I will pass your good name to my friends.Excellent service.

Thank you very much for your very efficient and fast parts service. I can't believe that any company could be so customer orientated! Thanks again.

Received my needles today, thankyou for a fantastic service. I have tried to find these locally without success.will certainly be back in the future.

Thank you very much for your excellent and prompt service. Am delighted that our 30 year old Singer is now happily working again with a new foot pedal and as it arrived so quickly I was able to finish the curtains for spare room before guests arrived!

Colin, I received the foot for my sewing machine this morning. What terrific service. One working day. Excellent. Thank you so much. I will certainly use your company again. Congratulations.

Hi, I just wanted to thank you for such a quick and easy service and for a great choice. I look forward to more shopping! Regards

I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others.

my singer esp2 steam press great product makes ironing a breeze, even iron things that would not have bothered with before, IE socks under ware. product arrived in perfect condition good packaging very easy to use and getting great results first time round. best purchase this year service: first class 100% efficient service, would have no hesitation in recommending you to Friends and Family